Director of Operations - Family Resource & Training Center (FRTC)

Eastern Washington University Cheney, WA Full-time Education

Posted on April 9, 2024

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Director of Operations - Family Resource & Training Center (FRTC)

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’22-’23 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2023.

Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:
The College of Professional Programs and the Family Resource Training Center at Eastern Washington University invites applications for a 100% full-time position to serve as the Director of Operations for the Family Resource and Training Center (FRTC) located in Coeur d'Alene, Idaho.

Under the direction of the Dean of College of Professional Programs, the Director exercises overall responsibility for Center operations, works to secure external resources to augment Center activities, serves as the chief liaison between Idaho Department of Health and Welfare for programs and contracts, serves as the chief liaison with the College, oversees current community partnerships and seeks to create future partnerships, and supervises staff.
About Us
The FRTC is a partnership between the EWU College of Professional Programs and the Idaho Department of Health and Welfare (DHW) as well as numerous other community service organizations, charities, and Title IV-E program affiliates. The FRTC operates as a training and service center for developing social workers and foster parents throughout the state of Idaho and supporting Social Work interns from EWU. The center is dedicated to improving the lives of at-risk children and families, and our mission is to build healthy families and communities. This position will occasionally require traveling to the Eastern Washington University campus in Cheney, WA as needed to fulfill the responsibilities of the role.
See Job Duties section for detailed description of the position's responsibilities.

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and their eligible family members, discounted EWU sports tickets and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

EWU expands opportunities for personal transformation through excellence in learning.

Applications are being accepted until recruitment closes on April 15, 2024.

Required Qualifications:

Bachelor’s degree in business administration, organizational leadership, project management or related field.
Expertise in public child welfare practice.
5 or more years of administrative experience including staff supervision, and budget oversight.
Experience working with local, state, and/or federal agencies.
Established record of securing funding from federal and state government and foundation sources.
Demonstrated high degree of interest and/or experience promoting cultural competency and diversity.
Demonstrated experience using technologies such as databases, spreadsheets, and/or cloud data management.
Expertise in collaborating with local, state, and national partners for the benefit of EWU and FRTC.
Proficiency in leading multi-staff program operations.
Demonstrated ability to apply a culturally responsive and flexible approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.

Preferred Qualifications:

Degree of field experience in business/project management or organizational leadership.
Significant contract reporting writing experience.
Proficient in systems supporting programs and organizations.
Experience in human services and/or social services.
Experience managing grants and grant contracts.

Other Skills and Abilities:

Flexibility
Collaboration
Communication
Teamwork
Time Management
Attention to Detail

Job Duties:
% of Time: 40
Responsibility / Duty: Direct and Administer

Direct activities of the Family Resource & Training Center in compliance with EWU College of Professional Programs mission.
Direct, administer and supervise leads for the Family Resource & Training Center contracts.
Review program reporting and dissemination of information to administration.
Represent FRTC/EWU to external organizations in relation to program responsibilities, and grant/contract compliance.
Ensure compliance with University activities as well as federal, state, and local, regulations, policies, and procedures.
Review monthly budget updates and work with CPP and FRTC fiscal team to make any necessary changes.
Seek new contracts/grants and engage in contract negotiations.
Provide direct supervision and growth of leadership team and operations team.
Promote Center Mission, Vision, and Values that include equity, diversity, inclusivity, cultural competency, and universal accessibility.
Be direct liaison to Contract Monitors and meet with them regularly.
Prepare reports and data analysis of programs for dissemination to Contract Monitors and partners.
Represent FRTC and its programs in review processes with local, state, and federal partners.

Essential Function Indicator: Yes

% of Time: 40
Responsibility / Duty: Provide Oversight of Programs

Analyze program development and performance and implement recommendations for modification and/or improvements.
Develop, support, and interpret rules, policies, and procedures for programs.
Plan and initiate the development and implementation of program operations, instructional projects, innovative practice, and training in collaboration with the Associate Director of Social Work and Clinical practice in FRTC, the EWU School of Social Work, and EWU College of Professional Programs.
Support program communication and procedures.
Maintain and encourage a professional, collaborative, and solutions-oriented approach to support a healthy company culture and productive workforce.
Provide support and guidance for Center programs and operations team.
Problem solves challenges between programs and systems.

Essential Function Indicator: Yes

% of Time: 20
Responsibility / Duty: Supervision

Supervise program leads
Assign and review work
Resolve performance problems through retraining and coaching
Initiate corrective action ad necessary and in compliance with all university/program policies/procedures

Essential Function Indicator: Yes

Conditions of Employment:

This is a 100% exempt position funded under a grant contract. Continuation of the position is contingent on availability of contract funding.
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This is an Administrative Exempt position and is covered by EWU Policy 406- 01, Exempt Employment:
https://inside.ewu.edu/policies/knowledge-base/ewu-406-01-exempt-employment/
Upon hire employees will complete required Diversity Equity and Inclusion (DEI), Hazing and Harassment, Title IX training and any other federal, state, and university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on our Human Resources site:https://inside.ewu.edu/hr/training/

Salary Information: The salary for this position is $88,625 (minimum) up to $104,000 (maximum). Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 04/08/2024
Open Until Further Notice: No
Closing Date: 4/15/2024
Screening to Begin: 04/16/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/12093

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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