General Manager
Are you an elite-level manager ready to take an already iconic community to the next level? The Somerset House Condominium I Board of Directors seeks a General Manager to oversee and lead the operation of its exclusive community in the Friendship Heights neighborhood of Chevy Chase, Maryland. Somerset House is a 158-unit, 20-story high-rise community established in 1988. It provides doorman services, a 24/7 front desk concierge, and underground parking. Somerset House I is one of three high-rise member condominiums of a master association that oversees 18 acres of common areas with features and amenities that include extensive landscaped grounds, private roads, gated vehicular access, tennis and pickleball courts, an indoor and outdoor pool, and an 84,000 square foot Clubhouse.
The General Manager leads a team of over 20 on-site employees and contracted maintenance/engineering personnel and takes the lead in managing over two dozen projects in various stages of planning and execution. In addition to supporting the Board of Directors, the General Manager also coordinates with several active committees.
The successful candidate will possess the following competencies and qualifications:
Core Competencies
- Analytical skills including the ability to communicate results and recommendations.
- Effective change management skills including the ability to envision, analyze, catalyze, communicate, administrate, and maintain.
- Ability to handle day-to-day operations of luxury building, including the surprises it brings, with straight-forward and calm approach.
- Exemplary customer service skills in a high-expectation environment.
- Outstanding verbal and written communication skills.
- Proactive oversight and management of contract bidding, terms, specifications, and administration.
- Budgeting, including long-range cash flow analysis and management.
- Ability to organize and oversee multiple capital projects.
- High level of emotional intelligence.
- Excellent leadership of employees.
- Ability to inspire trust and confidence from residents and employees.
- Deep understanding of community association management best practices.
- Ability to fully utilize current software in place (including Microsoft Office Suite and BuildingLink) and to identify, learn and utilize best practice specialty software that can benefit the condominium.
Qualifications:
- A minimum of five years of experience in senior management or leadership in condominium management, property management, or hospitality, including luxury condominium management.
- Experience in staffing/performance analysis, including creating position descriptions, training and establishing individual performance plans and evaluations.
- Experience in financial and administrative systems and operations analysis.
- Experience in planning and managing capital projects.
- Possession of professional credentials, PCAM designation preferred.
- College degree preferred.